Delivery & Returns

Incoterms: Delivery terms (EXW, DAP, CIP, CIF, or other Incoterms 2020) are agreed per order and stated in the formal quotation and invoice. No single default Incoterm applies to all orders.

Lead Times: Indicative lead times are provided in quotations. Lead times are confirmed at the time of order acceptance based on current stock. We are not liable for delays caused by logistics carriers, customs authorities, or force majeure events.

Shipment: Goods are dispatched after cleared payment (unless deferred terms apply). Tracking details are provided upon shipment.

Geographic Coverage: We ship to all EU member states and selected non-EU countries. Additional documentation may be required for non-EU destinations (customs declarations, export licences). These requirements are addressed in the quotation.

Eligible Returns: Returns are accepted only for goods that are:

• Defective upon delivery (manufacturing fault)
• Incorrectly supplied (wrong part delivered against agreed specification)
• Materially non-conforming to the agreed specification

Return Authorisation: All returns require a Return Merchandise Authorisation (RMA) issued by us in writing. Goods returned without prior written authorisation will not be accepted and may be returned at the Buyer's expense.

Claim Deadline: Defect claims must be submitted in writing within 14 calendar days of delivery, accompanied by photographs and a written description.

Non-Returnable: Correctly supplied, undamaged goods that match the confirmed order specification are not eligible for return. Goods that have been installed, modified, or damaged after delivery are not eligible.

Resolution: Accepted return claims are resolved by replacement, credit note, or partial refund at our discretion, depending on the nature of the issue and parts availability.